VietLinkHair takes reasonable steps to prepare wholesale orders according to the specifications confirmed with each customer. This Return Policy explains when a product may qualify for return, exchange, replacement, or refund and the procedure for reporting an eligible issue.

When a Return or Exchange May Be Accepted

A return request is not automatically approved when submitted. VietLinkHair will review the reported issue and supporting evidence before determining whether the product qualifies for a remedy. A return or exchange may be considered when VietLinkHair confirms that a customer has received an incorrect product, a material specification error, a quantity discrepancy, or a manufacturing defect attributable to VietLinkHair.

Standard Return Requirements

To request a return or exchange for a product issue, customers should submit their claim within 7 days of delivery. For a standard catalog product to be considered for return or exchange, the following conditions generally apply:

  • The product has not been installed, worn, cut, dyed, bleached, permed, chemically treated, or otherwise altered.
  • The product remains in its original condition and packaging, with the bundle or product securely maintained in its original form.
  • The customer provides the relevant invoice or order information.
  • Clear photographs or videos are provided when requested.
  • The reported issue is confirmed by VietLinkHair after review or inspection.
  • The product is a standard catalog item, unless an issue with a custom or made-to-order item qualifies for review under this policy.

If an issue is reported after the 7-day period, customers are still encouraged to contact VietLinkHair. We will review the circumstances and work with the customer to explore a reasonable solution where possible. A request made after this period does not automatically qualify for a return, exchange, replacement, or refund. Any mandatory rights under applicable law remain unaffected.

Products and Situations Generally Not Eligible for Return

Returns are generally not accepted for change of mind, products that have been used or altered, or damage resulting from handling, installation, processing, or care after delivery. Requests received after the standard 7-day period will be considered on a case-by-case basis but are not automatically eligible for return.

Customized and made-to-order products are generally not eligible for ordinary returns because they are prepared according to customer specifications. However, such products may still be reviewed if they do not conform to the specifications confirmed before production or contain a confirmed manufacturing defect.

Reporting a Problem

Customers who believe that an order contains an incorrect item, missing product, manufacturing defect, or other material discrepancy should contact VietLinkHair as soon as possible after receiving the shipment, preferably within 7 days of delivery.

The claim should include the order or invoice number, a clear description of the issue, and supporting evidence. Depending on the nature of the claim, VietLinkHair may request:

  • Clear photographs of the affected product.
  • Video evidence where photographs are insufficient.
  • Photographs of packaging or shipping labels.
  • Product measurements or other information relevant to the claim.

Customers should retain the product and its original packaging until VietLinkHair has reviewed the claim and provided further instructions. VietLinkHair will aim to respond to and review claims as promptly as reasonably possible. The time required to reach a resolution may vary depending on the evidence, inspection requirements, and nature of the issue.

Review and Inspection

VietLinkHair may request additional photographs, videos, measurements, or other information before authorizing a return. Where physical inspection is necessary, the customer will receive return instructions and the applicable return address.

The returned product must correspond to the product and condition represented in the claim. If it has been materially altered, used, damaged, or differs from the evidence submitted, the request may be rejected, subject to applicable law. The assessment will take into account the confirmed order specifications, available evidence, product condition, and nature of the reported issue.

Return Authorization

Customers should not send products back before receiving return instructions from VietLinkHair. Once a return has been authorized, VietLinkHair will provide the applicable return address and any relevant shipping instructions. Customers should retain the return receipt and tracking information until the claim has been fully resolved.

Return Shipping Costs

Customers are responsible for arranging and paying return shipping costs unless otherwise required by applicable law or expressly agreed in writing with VietLinkHair. Any applicable customs charges, duties, taxes, or other return-related costs will be discussed as part of the return arrangement where relevant. Customers should confirm the return method and destination with VietLinkHair before shipping any product back.

Refunds

When a refund is approved, VietLinkHair will confirm the applicable refund amount and payment method with the customer. Refunds may be issued through bank transfer or another mutually agreed payment method. The time required for the funds to reach the customer may depend on the receiving bank, payment provider, international transfer system, and currency involved. Any bank or payment-provider charges that are not caused by VietLinkHair may remain the customer’s responsibility where permitted by applicable law.

Replacement and Exchange

Where appropriate, VietLinkHair may provide a replacement instead of a refund, subject to any mandatory rights or remedies under applicable law. The replacement will normally correspond to the product and specifications originally confirmed in the order. If the original product is unavailable, VietLinkHair may discuss an alternative solution with the customer, which may include another product, replacement of the affected item, credit, refund, or another mutually agreed remedy.

Partial Claims

If only part of a wholesale order is affected by a confirmed issue, the resolution may apply only to the affected products rather than the entire order, subject to applicable law. For example, where a shipment contains multiple products and only certain items are confirmed to be incorrect or defective, VietLinkHair may resolve the claim for those specific items.

Resolution

The appropriate resolution depends on the nature and extent of the confirmed issue. Depending on the circumstances, VietLinkHair may provide a replacement, exchange, refund, correction, or another mutually agreed remedy. Nothing in this Return Policy excludes or limits any mandatory rights or remedies that cannot legally be excluded or limited under applicable law.

Contact VietLinkHair

For a return, exchange, replacement, or product claim, please contact VietLinkHair via WhatsApp. Please include your order or invoice number and a brief description of the issue.