At VietLinkHair, we respect the privacy of our customers, business partners, and website visitors. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact our team, request product information, or place a wholesale hair order.

This policy applies to personal information collected through our website, business communications, and activities related to our products and services.

Information We Collect

VietLinkHair collects personal information that is reasonably necessary to communicate with customers, provide product information, process orders, arrange payment and delivery, and provide customer support.

Depending on how you interact with our website and business, the information we may collect includes:

  • Name and contact details: Your name, telephone number, WhatsApp contact information, or other details provided when contacting our team.

  • Email address: When you submit an inquiry, request a quotation, or otherwise provide your email address.

  • Shipping information: Recipient names, delivery addresses, telephone numbers, and other information necessary to fulfill wholesale orders.

  • Order and product information: Products, quantities, specifications, customization requests, quotations, and order history.

  • Payment-related information: Information reasonably necessary to confirm or process payments and maintain transaction records.

  • Communications: Messages, inquiries, feedback, and information you voluntarily share with VietLinkHair.

Website Analytics Information

VietLinkHair uses Google Analytics 4 (GA4) to understand how visitors interact with our website and improve website performance.

Depending on the configuration and applicable privacy settings, GA4 may collect information such as pages visited, website interactions, device and browser information, approximate geographic information, and traffic sources.

Google Analytics may use cookies and similar technologies to collect and process website usage information.

VietLinkHair uses this information to understand general website activity, evaluate content performance, and improve the visitor experience, subject to applicable privacy requirements.

How We Use Your Information

VietLinkHair uses personal information for purposes connected with our business operations and customer relationships.

These purposes may include:

  • Responding to wholesale hair inquiries and quotation requests.

  • Providing product details, specifications, pricing information, and customer support.

  • Confirming customer requirements and managing wholesale orders.

  • Processing payments and coordinating international shipments.

  • Providing after-sales support and resolving product-related issues.

  • Maintaining business records and meeting applicable legal obligations.

  • Protecting our website and business against fraud, unauthorized access, or misuse.

  • Understanding website performance and improving the browsing experience.

  • Conducting customer communications or promotional activities where permitted by applicable law.

We do not use personal information for purposes incompatible with those for which it was collected unless otherwise permitted by applicable law.

VietLinkHair does not sell or rent customer personal information to third parties for their independent marketing activities.

Legal Basis for Processing Personal Information

Where applicable data protection laws require a legal basis for processing personal information, VietLinkHair processes information only where an appropriate legal basis exists.

Depending on the circumstances and applicable law, this may include:

  • Contractual necessity: Processing information required to provide quotations, take steps requested before entering into an agreement, process orders, arrange delivery, or fulfill contractual obligations.

  • Legal obligations: Maintaining transaction records and complying with applicable accounting, tax, customs, or other legal requirements.

  • Legitimate interests: Managing customer relationships, preventing fraud, maintaining website security, and improving business operations, where this basis is permitted and appropriate.

  • Consent: Processing personal information for activities that require consent under applicable law, including certain analytics or marketing activities.

Where consent is legally required, VietLinkHair will seek it through an appropriate mechanism. Consent may be withdrawn in accordance with applicable law.

Sharing and Protecting Personal Information

VietLinkHair does not sell customers’ personal information to third parties.

However, we may share information with service providers or other parties where reasonably necessary to operate our business, fulfill customer requests, and comply with applicable legal requirements.

Depending on the services used, these parties may include:

  • Payment and financial service providers

  • Shipping, logistics, and delivery companies

  • Customs authorities and parties involved in international shipments

  • Website hosting and technical service providers

  • Google Analytics as a website analytics service

  • Other service providers supporting our business operations

We seek to limit the information shared to what is reasonably necessary for the relevant purpose and apply appropriate safeguards where required.

VietLinkHair takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online communication or storage system can be guaranteed to be completely secure. Customers should avoid sharing unnecessary sensitive information through unsecured communication channels.

Customer Reviews, Photos, and Other Content

VietLinkHair may occasionally invite customers to provide product photographs, videos, reviews, testimonials, or other content for use on our website, social media channels, or marketing materials.

Customer-provided content will only be used for promotional, educational, or product-related purposes with the appropriate permission or other lawful authorization.

Where the use of personal information is based on consent, customers may request withdrawal of that consent, subject to applicable legal requirements and any processing that has already lawfully occurred.

Children’s Privacy

The VietLinkHair website is intended primarily for adults, including wholesale hair buyers, salons, distributors, resellers, and other businesses or individuals interested in human hair products.

VietLinkHair does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If a parent or legal guardian believes that a child has provided personal information to us without appropriate authorization, they may contact VietLinkHair through its official business communication channels so the matter can be reviewed and appropriate action taken.

International Data Transfers and Retention

Because VietLinkHair serves customers in international markets, personal information may be shared, accessed, stored, or processed across national borders when necessary for order fulfillment, international shipping, payment processing, website operations, or customer support.

Where international data transfers are subject to legal requirements, VietLinkHair will apply the safeguards and procedures required by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on:

  • The duration and nature of a customer relationship

  • Order fulfillment and after-sales support requirements

  • Accounting, tax, customs, or recordkeeping obligations

  • The need to resolve disputes or establish, exercise, or defend legal claims

  • Applicable data protection requirements

When personal information is no longer required, VietLinkHair will take appropriate steps to delete, anonymize, or securely dispose of it, unless continued retention is required or permitted by law.

Your Privacy Rights

Depending on your location and the laws applicable to the processing of your personal information, you may have certain privacy rights.

These may include the right to:

  • Request information about how your personal information is processed.

  • Request access to personal information held about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Request restriction of processing in applicable circumstances.

  • Object to certain processing activities.

  • Withdraw consent where processing relies on consent.

  • Request data portability where legally applicable.

  • Submit a complaint to a competent authority or seek another remedy available under applicable law.

These rights may be subject to legal conditions, exceptions, or limitations.

Privacy-related requests may be submitted through VietLinkHair’s official business communication channels. We may request information reasonably necessary to verify your identity and assess your request.

We will respond in accordance with applicable legal requirements.

Changes to This Privacy Policy

VietLinkHair may update this Privacy Policy to reflect changes in business operations, website technologies, data handling practices, or applicable legal requirements.

Any updated version will be published on this page with its applicable effective date.

Where required by applicable law, we will provide additional notice or request consent before implementing relevant changes.

We encourage customers and website visitors to review this page periodically.