These Terms & Conditions govern the use of the VietLinkHair website and the purchase of wholesale human hair products under orders that incorporate these Terms.

Customers should review the applicable Terms & Conditions before confirming an order. An accepted quotation, invoice, or other written agreement may contain additional or specific terms that apply to the relevant transaction.

Eligibility

VietLinkHair primarily serves wholesale buyers, salons, distributors, resellers, and individuals or businesses purchasing human hair products for commercial purposes.

By submitting an inquiry or placing an order, you confirm that you have the legal capacity to enter into a binding transaction and that the information you provide is accurate and complete.

Website Content and Intellectual Property

Product descriptions, photographs, videos, specifications, prices, and other information published on the VietLinkHair website are provided for general commercial and informational purposes.

We make reasonable efforts to keep this information accurate, but product details, availability, and pricing may change without prior notice.

Website content, including VietLinkHair trademarks, logos, photographs, graphics, written materials, product descriptions, and other original content, is owned by or legally licensed to VietLinkHair.

Such content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission, except as permitted by applicable law.

Product Information and Natural Variations

VietLinkHair supplies natural human hair products. Because human hair is a natural material, reasonable variations may occur in color, texture, thickness, length, curl pattern, and overall appearance.

Product images may also appear slightly different from the physical product due to lighting, photography conditions, screen settings, and the natural characteristics of human hair.

Such reasonable variations do not automatically constitute a product defect. However, this does not exclude claims involving confirmed manufacturing defects or material differences from the specifications agreed upon before production.

Quotations and Pricing

Wholesale pricing may vary according to product type, hair quality, length, texture, color, density, customization, order quantity, packaging, shipping destination, and other specifications.

A quotation provided by VietLinkHair applies only to the products and specifications stated in that quotation and may have a defined validity period.

Unless otherwise confirmed in writing, website prices and previous quotations do not guarantee the price of a future order.

Unless expressly stated otherwise, quoted prices do not include applicable international shipping charges, customs duties, import taxes, local taxes, bank charges, or other costs imposed by the destination country.

Orders and Acceptance

Submitting an inquiry or quotation request does not constitute a confirmed order.

An order becomes confirmed only after VietLinkHair has reviewed and accepted the order details, confirmed the applicable pricing and specifications, and received the required payment or agreed deposit according to the payment terms confirmed for that order.

Customers are responsible for reviewing the final product specifications, quantities, pricing, payment arrangements, shipping details, and other order information before confirming an order.

VietLinkHair may decline an order or review whether an accepted order can be cancelled where products are unavailable, information is materially incorrect, payment requirements are not met, or there are reasonable concerns regarding fraud, unauthorized activity, or other legitimate business or legal considerations. Any cancellation of an accepted order will be handled according to the agreed order terms and applicable law.

Deposits and Payment Obligations

VietLinkHair may accept partial deposits for wholesale orders where the deposit amount, remaining balance, and payment schedule have been agreed with the customer.

Deposit requirements and payment arrangements may vary depending on the specific order.

Customers must make payments according to the payment schedule and method agreed with VietLinkHair.

VietLinkHair may suspend order processing or production if a required payment has not been received, subject to the agreed order terms and applicable law.

Specific payment methods, payment instructions, processing times, and transaction procedures are described in the Shipment & Payment Policy.

Unless otherwise agreed, the buyer is responsible for applicable transaction fees, bank charges, currency conversion costs, customs duties, import taxes, and other charges associated with the transaction or importation of the order, subject to applicable law.

For USDT payments, customers must follow the wallet address, blockchain network, and payment instructions confirmed by VietLinkHair.

Where an order paid in USDT qualifies for an approved refund, the refund will be processed in USDT in accordance with the applicable refund terms and legal requirements.

Order Changes and Cancellations

Requests to change or cancel an order before production begins will be reviewed by VietLinkHair on a case-by-case basis.

Approval is not automatic and may depend on the order status, product availability, agreed specifications, payment arrangements, and any costs already incurred.

For orders involving a deposit or partial payment, any applicable refund or payment adjustment will be determined according to the confirmed order terms, circumstances of the cancellation, and applicable law.

Once production has started, changes or cancellations may not be possible or may involve additional costs.

Customers should contact VietLinkHair as soon as possible if they wish to request an order change or cancellation.

Custom and Made-to-Order Products

Where available, VietLinkHair may manufacture or prepare products according to customer specifications, including requirements relating to length, texture, color, density, construction, packaging, or other agreed details.

Customers are responsible for providing accurate specifications and approving the final requirements before production begins.

Once production of a customized or made-to-order product has started, changes or cancellations may not be possible or may result in additional costs.

Customized products are generally not eligible for ordinary returns. However, products that materially differ from the confirmed specifications or contain a confirmed manufacturing defect may still be reviewed in accordance with the Return Policy and applicable law.

Production and Delivery

Production and processing times vary depending on the product, order quantity, customization requirements, material availability, and current production schedule.

Any production timeframe provided by VietLinkHair is an estimate unless a specific deadline has been expressly agreed in writing.

International delivery may be affected by customs clearance, carrier operations, weather, public holidays, transportation disruptions, or other circumstances outside VietLinkHair’s reasonable control.

Responsibility for shipment risks, loss, or damage during transit will be determined according to the agreed shipping terms and applicable law.

Where shipment issues occur, VietLinkHair will assist customers by communicating and coordinating with the relevant shipping provider when appropriate.

Detailed information about available shipping methods, tracking, estimated transit times, and customs procedures is provided in the Shipment & Payment Policy.

Returns and Product Claims

Customers should inspect their orders promptly after delivery and notify VietLinkHair if they believe the order contains an incorrect item, missing product, significant specification discrepancy, or manufacturing defect.

Customers should submit return requests concerning incorrect, defective, or materially non-conforming products within 7 days of delivery.

Issues reported after this period may still be reviewed by VietLinkHair for possible assistance, although acceptance of a return, exchange, replacement, or refund is not automatic.

Returns, exchanges, refunds, replacements, evidence requirements, return shipping responsibilities, and claim procedures are governed by the Return Policy.

Customers should follow the applicable return authorization procedure before sending any products back.

Nothing in these Terms excludes or limits mandatory rights or remedies that cannot legally be excluded or limited under applicable law.

Product Care and Use

The condition and lifespan of human hair products can be affected by installation, washing, coloring, bleaching, heat styling, chemical treatments, storage, and general maintenance.

Customers are responsible for using and maintaining products appropriately and following any care instructions provided by VietLinkHair.

VietLinkHair is not responsible for damage resulting from improper installation, excessive chemical processing, unsuitable hair care products, excessive heat, incorrect coloring or bleaching, or other use outside the product’s intended application, except where responsibility cannot legally be excluded.

Third-Party Services

VietLinkHair may use or provide links to third-party services, including payment providers, shipping companies, analytics services, social media platforms, and other external websites or services.

Third-party services may operate under their own terms and policies.

VietLinkHair is not responsible for the independent content, availability, security, or practices of third-party websites or services outside its reasonable control.

However, this provision does not exclude responsibilities that VietLinkHair retains under the confirmed terms of an order or applicable law.

Dispute Resolution

If a disagreement arises concerning an order, payment, product specification, delivery, or other transaction-related matter, VietLinkHair encourages the customer to contact the company so that both parties can attempt to resolve the issue through good-faith discussions.

VietLinkHair will review relevant order records, confirmed specifications, payment information, and other supporting evidence when assessing a dispute.

If the dispute cannot be resolved through discussion, further resolution will be determined according to the applicable contractual arrangements and legal requirements.

Nothing in this section limits rights or remedies that cannot legally be excluded.

Changes to These Terms

VietLinkHair may revise these Terms & Conditions from time to time to reflect changes in products, services, business practices, or applicable legal requirements.

The latest version will be published on this page with its applicable effective date.

Unless otherwise agreed or required by applicable law, an order already confirmed will remain subject to the Terms & Conditions applicable when that order was confirmed.

Any subsequent changes to the Terms & Conditions will not automatically replace the terms of an existing confirmed order.