This Shipment & Payment Policy explains how VietLinkHair handles payment processing and international shipment for wholesale hair orders. It covers the practical process from payment confirmation through order preparation, dispatch, and delivery. General contractual terms governing the customer relationship are set out in our Terms & Conditions.

Payment Process

After the customer and VietLinkHair have agreed on the products, quantities, specifications, and applicable commercial terms, VietLinkHair will issue an invoice or written payment request.

Customers should carefully review the payment details before making payment, including:

  • Product specifications and quantities
  • Total order amount and currency
  • Payment method and instructions
  • Agreed shipping arrangements
  • Any additional charges specified in the quotation

Payment is considered received when VietLinkHair confirms that the required funds have reached the designated account, wallet, or payment service.

Order preparation or production will normally begin after payment has been received and verified.

Available Payment Methods

Depending on the customer’s location, order value, and payment service availability, VietLinkHair may offer the following payment methods:

  • International Bank Transfer: Payment to VietLinkHair’s designated bank account.
  • Western Union (WU): International money transfer.
  • MoneyGram: International money transfer.
  • PayPal: Online payment where available.
  • Remitly: International money transfer through supported services.
  • OnePAY: Online payment through the OnePAY payment gateway, subject to the payment options available for the transaction.
  • USDT: Cryptocurrency payment through VietLinkHair’s designated USDT payment channel, using the wallet address and blockchain network confirmed for the transaction.

Not every payment method may be available for every customer or destination.

Customers should confirm the applicable payment method and receiving details directly with VietLinkHair before transferring funds.

VietLinkHair is not responsible for payments sent to incorrect or unverified payment destinations provided outside its confirmed payment instructions, except where responsibility arises under applicable law.

Payment Processing Time

International bank transfers typically require approximately 2–4 business days to reach and be verified by VietLinkHair.

Other payment methods may have different processing times depending on the payment provider, financial institution, country, currency, and transaction method.

For USDT payments, confirmation depends on the relevant blockchain network and verification of the transaction by VietLinkHair.

Production and shipment schedules are calculated from the date VietLinkHair confirms receipt of the required payment, rather than necessarily from the date the customer initiates the transfer.

Bank and Transaction Charges

Bank transfers and other payment services may involve charges imposed by banks, payment providers, intermediary institutions, or currency-conversion services.

Unless otherwise agreed in writing, customers are responsible for applicable charges imposed by their own banks or payment service providers.

For USDT payments, blockchain network or transaction fees may apply. Any applicable fee arrangements should be confirmed before payment.

Customers must follow the wallet address, blockchain network, and payment instructions confirmed by VietLinkHair before initiating a USDT transfer.

USDT Refunds

If an order paid in USDT qualifies for a refund under VietLinkHair’s applicable refund terms, the approved refund will be processed in USDT.

Before processing the refund, VietLinkHair will confirm the applicable refund amount, receiving wallet address, and blockchain network with the customer.

Any applicable network fees or transaction-specific arrangements will be communicated when the refund is confirmed.

Refund eligibility and the amount approved remain subject to VietLinkHair’s Return Policy and applicable legal requirements.

Production and Order Preparation

After payment has been confirmed, VietLinkHair prepares or produces the order according to the agreed specifications.

Production time varies depending on the individual order and may be influenced by:

  • Product type and quantity
  • Hair length and texture
  • Color processing requirements
  • Customization and packaging specifications
  • Material availability
  • Current production capacity

VietLinkHair will communicate the estimated preparation or production schedule based on the specific order requirements.

Production time and international shipping time are separate periods. Therefore, the estimated courier transit time does not represent the total time from payment confirmation to final delivery.

Shipping Methods

VietLinkHair arranges international shipping through available courier and logistics providers according to the destination, shipment characteristics, service availability, and customer requirements.

Common shipping options include:

  • FedEx: Estimated international transit time of 3–5 business days.
  • UPS: Estimated international transit time of 3–5 business days.
  • DHL: Estimated international transit time of 3–5 business days.
  • Local intermediary agents: May be considered for destinations where direct international courier services are less practical.

The estimated 3–5 business days refers to courier transit after dispatch, not the time required to prepare or produce the order.

These shipping times are estimates rather than guaranteed delivery commitments. Actual delivery may vary depending on the destination, selected service, customs procedures, carrier operations, and other circumstances beyond VietLinkHair’s direct control.

The available shipping provider and applicable shipping arrangements will be confirmed for each order.

Shipping Costs

Shipping charges are calculated separately from product prices unless the quotation expressly states that shipping is included.

The applicable shipping cost may depend on:

  • Actual or volumetric shipment weight
  • Destination country and delivery area
  • Selected courier and shipping service
  • Number and size of packages
  • Remote-area surcharges
  • Other applicable carrier charges

VietLinkHair will communicate the applicable shipping cost before the shipment is confirmed.

Customers should review the shipping arrangements and related costs before completing their order.

Dispatch and Tracking

Before dispatch, VietLinkHair may verify the order details, packaging, recipient information, and selected shipping method.

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient name
  • Delivery address
  • Contact telephone number
  • Postal or ZIP code, where applicable
  • Other information required by the carrier or destination authorities

After dispatch, VietLinkHair will provide the available tracking number or shipment reference.

Tracking information may take some time to appear after the carrier receives and scans the shipment.

Once a package has been handed to the carrier, the carrier’s tracking system provides the primary shipment status.

Customers may contact VietLinkHair if they need assistance understanding tracking updates or communicating with the shipping provider.

Customs, Duties, and Import Taxes

International shipments may be subject to customs inspection, import duties, taxes, brokerage charges, clearance fees, or other charges imposed by the destination country.

Unless expressly agreed otherwise in writing, these costs are the customer’s responsibility and are not included in the product price or quoted shipping fee.

Customers are responsible for understanding the import requirements applicable to their destination and providing information or documents reasonably required for customs clearance.

VietLinkHair cannot guarantee the exact amount or timing of customs charges because these are determined by the relevant authorities or service providers.

Delivery Delays and Failed Delivery

Delivery may take longer than the estimated transit time because of circumstances such as:

  • Customs inspections or clearance delays
  • Incomplete or incorrect recipient information
  • Carrier service disruptions
  • Public holidays
  • Severe weather conditions
  • Transportation interruptions
  • Remote-area delivery requirements
  • Other logistics conditions beyond VietLinkHair’s direct control

If delivery cannot be completed because the customer provided an incorrect address, refused the shipment, failed to provide required information, or did not complete required customs procedures, additional delivery, storage, return, or handling costs may apply.

Where delivery problems occur, VietLinkHair will assist in communicating with the relevant shipping provider when appropriate.

Shipment Damage or Loss

If a shipment arrives visibly damaged, customers should document the condition of the package and its contents as soon as possible and contact VietLinkHair.

Customers may be asked to provide:

  • Photographs or videos of the damaged package
  • Photographs of the affected products
  • Shipping labels and tracking information
  • Relevant order information
  • Other evidence reasonably requested by the carrier

If a shipment is delayed, missing, or reported lost, VietLinkHair will contact and coordinate with the relevant shipping provider to help investigate the issue and assist the customer.

The investigation and any available resolution will depend on the circumstances, the carrier’s findings, the agreed shipping arrangements, and applicable requirements.

Customers should report shipment or product discrepancies promptly. Requests involving incorrect or defective products may also be subject to VietLinkHair’s Return Policy, which generally requires return requests to be submitted within 7 days of delivery. Issues reported after this period may still be reviewed for possible assistance.